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About the Client

The client is a leading, global service provider of secure, AI-driven digital voice/video capture technology and transcription services. These services are provided to the Government as well as legal and financial institutions across North America and Europe. They offer a comprehensive solution suite that delivers intelligent automation, enhanced with human capabilities, to simplify the way content is captured, secured, and repurposed into actionable information. The secure Artificial Intelligence (AI) technology is implemented in the most rigid security environments to improve the quality and accessibility of evidence, easily identify predictive insights, and achieve digital transformation faster, at a lower cost.


  • Consulting & Planning
  • Information Architecture
  • UX/UI Design
  • Legacy Platform Re-engineering
  • DevOps
  • Ongoing Maintenance

The Background

The client’s proprietary technologies powered by AI were performing well, however, were slowly getting outdated and losing out to newer platforms. Additionally, they wanted to add native mobile applications for all of their solution offerings, since their offerings were only restricted to web apps. The mobile apps were intended to not only improve the end-user experience but also act as hardware through which smarter functionalities could be integrated to provide higher value to their customers. An eCommerce platform was also proposed, since the current sales process took place manually and the client wanted to digitize the process to make it more efficient.

The Challenge

The client approached Unified Infotech to re-engineer and transform their existing platform and products, while also bringing them under a single ecosystem that encompasses all of their services and products. Since the products were used by law enforcement agencies, government enterprises and insurance companies, advanced layers of security were implemented to ensure the system eliminates all prevalent security concerns.

The Solution

We developed a robust solution that further enhanced the AI capabilities and delivered a more efficient and automated experience to the end users. The solution was built using scalability in mind which allows the client to efficiently pivot or customize business processes based on their needs. We ensured that all of the security requirements were met and all security concerns were eliminated.

The Result

The client was extremely satisfied with the solution and was highly impressed with our ability to recognize and overcome all security concerns.